Working with the Prizm Platform Services > Prizm Services How To's > Packaging Log Files for Product Support |
With a default installation of PCC, and with the logging settings left to their out-of-box defaults, you can find all of the log files in this directory:
/usr/share/prizm/logs/
If you need to send PCC log files to Accusoft Support, simply create a gzipped tarball containing everything in that directory.
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If your packaged files total less than 25 MB, you can email it to support@accusoft.com. However, if your packaged files are larger than 25 MB, you will need to upload it to our FTP site (see http://www.accusoft.com/faqs/large-files-need-upload-ftp-location-can-provide-upload-files/). |
With a default installation of PCC, and with the logging settings left to their out-of-box defaults, you can find all of the log files in these two directories:
C:\Prizm\logs
%ALLUSERSPROFILE%\Accusoft\Prizm\Logs
If you need to send PCC log files to Accusoft Support, simply create one or more zip files containing everything in these two directories.
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If your packaged files total less than 25 MB, you can email it to support@accusoft.com. However, if your packaged files are larger than 25 MB, you will need to upload it to our FTP site (see http://www.accusoft.com/faqs/large-files-need-upload-ftp-location-can-provide-upload-files/). |